Quality is no more an option, it is a given. The definition of Quality has always been elusive. What cannot be defined cannot be achieved nor improved. Facebook - Twitter - linkedin - SikhNet From my seminar on 'To Be World Class' Business clients are often spoilt for choice of vendors. If one wishes to be a preferred vendor one has to not only be good, but also look good. Quality is a key precondition for survival, reduces costs and instills pride in employees. World Class
To be World Class means to be the amongst the best in one's field of endeavour. In the professional and material world, appearances are important. Being neat, efficient and organised are key to creating confidence in the eyes of others. Its quite possible that one can still produce bad products and services from a neat and efficient looking plant, but its doubtful that an disorganised and dirty setup can produce and deliver quality products and services. From my seminar on '